Support Center

Frequently Asked Questions

For Startups

Capstacker provides benchmark data on equity ranges for different roles and engagement types. You'll see what similar deals look like so you can negotiate from a position of knowledge, not guesswork.
Every deal includes milestone definitions with clear deliverables. Operators only get compensated when milestones are completed and approved. If they don't deliver, you don't pay.
Capstacker charges a success fee only when deals close. No upfront costs, no monthly subscriptions—just a one-time fee when the deal is finalized. The success fee varies based on compensation type (equity-only, hybrid, or cash-heavy).
Yes! Capstacker is designed specifically for cash-constrained startups. You can offer equity-only compensation, and we provide the infrastructure to make it fair and trackable.

For Operators

When you complete a milestone, you submit it for review. Once the founder approves, payment is automatically processed through the platform. No chasing founders for what you're owed.
Equity-only and hybrid deals don't depend on the startup having cash. For milestone-based cash deals, we recommend asking about runway and payment ability upfront. All agreements include clear terms for early termination.
Our vetting process evaluates operators on past work quality, artifacts/portfolio, communication clarity, and reference signals. We use a 20-point scoring system to ensure only qualified operators join the platform. This protects both operators and founders by maintaining high standards.
Yes! Invitations open a private dealroom where you and the founder can negotiate compensation, milestones, equity percentages, and other terms. Capstacker provides benchmarks and templates to guide fair negotiations.

Legal & Trust

Yes. All templates are reviewed by legal counsel and include standard terms for equity grants (83(b) elections, vesting schedules) and contractor agreements. We handle e-signatures, compliance documentation, and audit trails automatically.
All milestone progress and communications are tracked on the platform, creating a clear audit trail. If disputes arise, we provide mediation support and can escalate to arbitration if needed. Most disputes are resolved through milestone clarification or scope adjustment.
Your equity grant is documented with vesting schedules and standard terms. If the startup raises a funding round, your ownership percentage may be diluted (just like founder equity), but your vested shares remain yours. All equity agreements include standard anti-dilution language.
Yes. Capstacker uses industry-standard encryption for all data transmission and storage. We never share your information with third parties without consent, and all financial transactions are processed through secure, compliant payment processors.